Update Payment Information

To update your account payment information, click the Settings tab > Your Account & Subscription

Once you are on the Your Account & Subscription page, you should now see in the right-hand corner the status of your bank or credit card data. 

From here, you would click on the corresponding link to take you to the update payment information page.


Click the remove/update link to remove your information and put your new billing information on file.



On this same page you can also view your billing history, including any past invoices and payments, by clicking 'view account history'.



Bank Draft and/or Credit Card data can be kept on file. If both are entered, a bank draft payment will be initiated first, and the card will then be charged if the bank draft payment declines. If you order any tenant screening reports from us, we require a credit card on file as a backup in case the ACH payment declines.

If a Debit Card is entered, your bank may place a "pre-authorization" hold on your account when a payment is processed. This will show on your bank statement as two transactions and appear as if you've been charged twice. When the payment is finalized, the hold or pending transaction will generally fall off and be removed from your statement within 3-4 days. [ more info ]

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