Welcome to Rentec Direct!
Click on this Quick-Start Guide to help you on your journey to learning the system. This user manual will help you setup the core features of your program.
We also offer an Orientation webinar you can watch at anytime. Click here to watch.
We recommend that you read over all the written instructions in the above link to ensure your program runs optimally. The basic order of operations for adding in data is:
- Review the Settings Tab : adjust all settings to meet your criteria. Note: The Program and Accounting Defaults set now will save you time later.
- Add Bank Accounts and starting balances.
- Add Owners (PM version only)
- Add Property Managers (PM version only)
- Add Properties: enter starting balances, rent/deposit amounts, link to the bank/owners/property managers that you added in the previous steps, marketing information, and management fees.
- Place Tenant Into Property and add starting balances. Activate auto-emails and enable portals now to save time later.
If you get stumped along the way, don't worry, we offer free phone, email, and online support to all Rentec Pro and PM subscribers. To reach our US Based support team, contact us using one of the methods below:
- By phone at 1-800-881-5139, Monday - Friday, 6am - 5pm, Pacific.
- By email at firstname.lastname@example.org
- By live chat when available
We also have an extensive online knowledge base which covers almost all questions. This knowledge base is accessed by logging in and clicking “Need Help” in the upper-right corner. You can quickly search for your question and 9 times out of 10 there’s an instant answer presented to you. If the system doesn’t have an answer already, it’s easy to convert your question into an email to our staff.
BEYOND THE BASICS...
After you have entered the basic information, you are ready to delve into the more detailed aspects of the program. The Knowledge Base is a great resource for any topic related to your Rentec account. In addition, we've created an online and printable Beyond the Quick Start Guide for advanced features your account provides.