Getting Help

Help is only moments away!  



Call or email our support team and our experienced staff will make sure to point you in the right direction.  

They can be reached 6am - 5pm (pst) weekdays at 1-800-881-5139 x2, success@rentecdirect.com, or by Live Chat when agents are available.  

  • For quick access to answers from the How-To library, click "Need Help" or "Knowledge Base":


  • In the "Need Help" tool, you will be able to search subjects:

  • If you do not find the article you are searching for, feel free to send a message to our support team through this app:


  • The Knowledge Base offers a full library of instructions.  The articles are organized by categories or you can use the search tool to drill down specific articles.  There are also quick links within the Knowledge Base to contact the support team or provide your feedback:




  • Our development team is always striving to optimize the tools we provide you.  If you have suggestions, we love to hear them!   





Feedback and Knowledge Base