Alternate workorder contact
WHO IS NOTIFIED: Option to have a default setting to email an alternative person when workorders come in vs. the account holder (under settings?) to notify if tenant or staff enter work orders - automatically
Miller, Brenda commented
Agreed, if nothing else, the staff member who creates the work order or emails a copy to the vendor should be the default sender or have an option to change the "reply to" email. As the primary account holder, I am not always sitting at my email, so receiving and forwarding responses to staff can cause delays in time-sensitive matters.
Serratore, Jenn commented
I would like to see an option to assign one or two email addresses or the option to assign it to the property manager for tenant work orders. Some companies may want the property managers to receive these or a admin or even a maintenance department, or both.