AdminKevin (Client Success Team, Rentec Direct)

My feedback

  1. 1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • sso
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      1 comment  ·  Rentec Direct » Product Improvement  ·  Flag idea as inappropriate…  ·  Admin →
      AdminKevin (Client Success Team, Rentec Direct) commented  · 

      On the Settings tab, under Accounting Defaults, you can add a custom message into the box labled "Message to Print on Invoices" and the message will be displayed on the next individual tenant statement or invoice that you print. Just remember to remove the message before printing the next statement.

    • 15 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • sso
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        1 comment  ·  Rentec Direct » Product Improvement  ·  Flag idea as inappropriate…  ·  Admin →
        AdminKevin (Client Success Team, Rentec Direct) commented  · 

        Hi Albert, Rentec allows you to enable or disable a tenant's EasyPay service by selecting Yes or No in their settings. If you have not yet entered a tenant's account information, you'll want to leave their EasyPay service disabled so that they can not attempt to submit a payment. After you have entered their account information, then you will want to enable their EasyPay service.

      • 6 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • sso
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          1 comment  ·  Rentec Direct » Product Improvement  ·  Flag idea as inappropriate…  ·  Admin →
          AdminKevin (Client Success Team, Rentec Direct) commented  · 

          If you pull the Account Ledger A report for a unit, you can select the time period and it will display each expense to the unit including how much was paid, to whom...and will also display what work was done (if that information was entered into the memo field when the expense was posted).

        • 1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • sso
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            1 comment  ·  Rentec Direct » Product Improvement  ·  Flag idea as inappropriate…  ·  Admin →
            AdminKevin (Client Success Team, Rentec Direct) commented  · 

            When viewing an owner's ledger there is a search box on the top left that allows you to search by check number.

            Using the main search box the top of the program also allows you to search by check number.

            I also wanted to mention that if you use the CTRL-F keys on your keyboard most browser programs will then allow you to search the entire page by any information that you enter into the search box.

          • 38 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • sso
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              started  ·  15 comments  ·  Rentec Direct » Product Improvement  ·  Flag idea as inappropriate…  ·  Admin →
              AdminKevin (Client Success Team, Rentec Direct) commented  · 

              While this request is being considered....

              I just wanted to mention that all of these requests can be accomplished by adding the co-renters to the property and keeping them separate rather than grouping them together.

              Instructions on how to add multiple tenants to a unit and keep them separate can be found here:

              http://support.rentecdirect.com/knowledgebase/articles/194536-how-to-add-roommates-and-or-secondary-tenants

              All tenants in a group could also gain individual access to the portal by simply sharing the login.

            • 5 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • sso
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                1 comment  ·  Rentec Direct » Product Improvement  ·  Flag idea as inappropriate…  ·  Admin →
                AdminKevin (Client Success Team, Rentec Direct) commented  · 

                When you assign an owner to a property all income and expenses (even split expenses) that are posted to that property are automatically carried over and posted to the owner's ledger as well.

                When entering a split expense, you are able to specify a property for each split amount, this will in turn post the amount to each owner assigned to each property.

                Because of this, I'm not sure of the reason for needing to designate an owner on split expenses?

                Perhaps you did not have the owners assigned to your properties correctly when you posted the split expense, but there should not have been any reason for you to have needed to also go create an expense for each owner ledger, Rentec is designed to do that for you.

              • 1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • sso
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  1 comment  ·  Rentec Direct » Product Improvement  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminKevin (Client Success Team, Rentec Direct) commented  · 

                  Hi Ken,

                  On the Settings tab, we've added a new Forms section that's designed to create lease documents that can then be submitted for online electronic signatures.

                  The Forms section allows you to create custom documents, which can then be saved as .pdf files or printed out.

                  Does this new feature accomplish your request?

                • 23 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • sso
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    5 comments  ·  Rentec Direct » Report Request  ·  Flag idea as inappropriate…  ·  Admin →
                    AdminKevin (Client Success Team, Rentec Direct) commented  · 

                    I just wanted to point out that the Category Ledger report now allows you to select Uncategorized transactions...

                    https://www.rentecdirect.com/blog/2015/01/category-ledger-report-improvements/

                  • 4 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • sso
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      1 comment  ·  Rentec Direct » Product Improvement  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminKevin (Client Success Team, Rentec Direct) commented  · 

                      The automated tool we added in February that allows you to pay out management fees automatically assigns the Payee...

                      http://support.rentecdirect.com/knowledgebase/articles/499246-paying-yourself-property-management-fees

                      ...does this accomplish what you are asking for in this request?

                    • 3 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • sso
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        1 comment  ·  Rentec Direct » Product Improvement  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminKevin (Client Success Team, Rentec Direct) commented  · 

                        as a workaround, you can accomplish this by creating multiple user account logins. When you add a login, you can set permission for the user to only allow them access to certain properties. When they login, they are only able to create reports for the properties that they have access to. So, if you create several logins, and only allow permission to certain properties for each one, you could potentially login under one account, print reports for those specific properties...then login under another account to print reports for another set of specific properties.

                      • 7 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • sso
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          1 comment  ·  Rentec Direct » Report Request  ·  Flag idea as inappropriate…  ·  Admin →
                          AdminKevin (Client Success Team, Rentec Direct) shared this idea  · 
                        • 3 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • sso
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            1 comment  ·  Rentec Direct » Product Improvement  ·  Flag idea as inappropriate…  ·  Admin →
                            AdminKevin (Client Success Team, Rentec Direct) shared this idea  · 
                          • 1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • sso
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  Rentec Direct » Product Improvement  ·  Flag idea as inappropriate…  ·  Admin →
                              AdminKevin (Client Success Team, Rentec Direct) shared this idea  · 
                            • 1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • sso
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  Rentec Direct » Product Improvement  ·  Flag idea as inappropriate…  ·  Admin →
                                AdminKevin (Client Success Team, Rentec Direct) shared this idea  · 
                              • 1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • sso
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  1 comment  ·  Rentec Direct » Report Request  ·  Flag idea as inappropriate…  ·  Admin →
                                  AdminKevin (Client Success Team, Rentec Direct) commented  · 

                                  The Category Ledger pulls all income/expense/other categories, includes the unit #, and is now able to be exported to Excel.

                                • 8 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • sso
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    2 comments  ·  Rentec Direct » Product Improvement  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminKevin (Client Success Team, Rentec Direct) commented  · 

                                    The 'All Tenants' report displays Move-Out dates.

                                  • 5 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • sso
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      1 comment  ·  Rentec Direct  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 4 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • sso
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        1 comment  ·  Rentec Direct » Product Improvement  ·  Flag idea as inappropriate…  ·  Admin →
                                        AdminKevin (Client Success Team, Rentec Direct) commented  · 

                                        I believe this request is to add ACH Failure Notifications to the Summary tab.

                                      • 1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • sso
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          3 comments  ·  Rentec Direct  ·  Flag idea as inappropriate…  ·  Admin →
                                          AdminKevin (Client Success Team, Rentec Direct) commented  · 

                                          Looking into this a bit more, I do see what you are asking...the software does allow you to completely signup for this service without mentioning the possibility of any additional fees. Thank you once again for pointing this out!

                                          AdminKevin (Client Success Team, Rentec Direct) commented  · 

                                          Hi Noelle,

                                          Thank you for the feedback! Our knowledge base article does actually state that some banks charge for the service...

                                          http://support.rentecdirect.com/knowledgebase/articles/281736-bank-synchronization-download-bank-transactions

                                          DIRECT CONNECT
                                          Most major financial institutions support "direct connect", or sometimes referred to as Open Financial Exchange (OFX for short). You may need to verify with your financial institution that your bank account is setup for direct connect as it is usually disabled by default at most financial institutions until you ask them to turn it on. Some financial institutions charge a direct connect fee, others don't. Wells Fargo for instance charges $8/mo for the service. Direct Connect (or OFX) is the same technology used by Quicken and Quickbooks.

                                          However, it appears that they have increased the fee since we posted the article so we'll be sure to update it and point out that it's now $14.99/mo

                                          thank you!

                                        • 7 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • sso
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            2 comments  ·  Rentec Direct » Product Improvement  ·  Flag idea as inappropriate…  ·  Admin →
                                            AdminKevin (Client Success Team, Rentec Direct) commented  · 

                                            When you delete an account under the Accounts tab the program does archive them. You can then view the data by selecting Display Archived.

                                            However, if you need to re-activate an account that has been deleted (archived), you'll need to contact our support team and have us do it for you as that functionality has not been developed into the program yet.

                                          ← Previous 1

                                          Feedback and Knowledge Base