Criminal Reports are not matched only off the applicant's SSN, they are also matched by name, and date of birth. Because of this we strongly recommend entering the applicant's middle initial to get the most accurate results.
When you run a criminal check, the results will not only show exact matches, but will also show close or similar matches which may sometimes include other individual's criminal records. This is because the other individual's name or date of birth may match or be similar to your applicant's name or date of birth.
The criminal records shown on the report may also show someone who has a completely different name and/or date of birth than your applicant. This is because of names that are associated with the SSN you've entered. If someone else has used the SSN and committed a crime, their record will show on the report.
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If your applicant does not have a criminal record, the report may show other individual's criminal records on the report, but nothing will show for your applicant because your applicant does not have any criminal records to display.
This is NOT a mistake, and there is nothing for us to correct. This is to be expected and it is how our criminal records work.
You should only deny an applicant if there is a criminal record on the report that matches your applicant. Most criminal records will include a photo to help you match whether or not the record belongs to your applicant, or if it's on the report due to a similar match or false positive.
Some vendors might strip out close or similar matches and limit the information you receive to only exact matches. We do not strip out any information, we provide you with all of the available information and let you make the determination for yourself if the near-match could possibly by your applicant. Most records will include a photo to help you make the determination and some (without photos) will require you to review them a bit more to realize whether or not the criminal record belongs to your applicant.
Close or similar matches are extremely helpful when typos are involved. For example, if the court mistakenly entered the name as John B Smith, instead of John A Smith and our system only provided exact matches ... your applicant could have a criminal record that you would never see. However, since our system also provides close or similar matches, it would show you the record with the typo on it.
If the report you receive back has criminal records on it, but none of them match your applicant, you will then know that your applicant does not have any criminal records listed in the database you've asked us to search. We do not have any control over the information that is recorded into each database, we simply return the information to you that is available in the database depending on the report you order. If your applicant does have a criminal record, then there should be records listed on the report that do match your applicant.
See also "Understanding Nationwide Reports": http://support.rentecdirect.com/knowledgebase/articles/638803-understanding-nationwide-reports
The Public Records used in this system are made available as provided by the source. Rentec Direct, LLC, including their affiliates or vendors, does not warranty the accuracy or completeness of the information contained in the reports provided.