Tenant Portals

← Tenant Operations

Detailed Training Video:


Summary Instructions:

To get started, head over to the Tenants tab. Once you are here, right-click on a tenant > select Edit Tenant.


Once you are on the Edit Tenant page, to set up the portal you must do the following:

  • Enter the tenants email address (this will be their username)

  • Generate a password for the tenant, by clicking on the paper-pencil icon next to where it says Password (they have the ability to change this when in the portal, however if they ever need the password reset, then you will need to do it for them on this page)

  • Check the Enable Portal box




  • After you have clicked the paper-pencil icon next to where it says Password, a box will pop up where you can create a custom password or have the system auto-generate one for you by clicking the green icon. To prompt an email notice to your tenant with login and password instructions, be sure to select the email box and the submit button.



** Always make sure to SAVE CHANGES at the top or bottom of your Edit Tenant Screen **





Below is a sample of the auto-generated portal email:





Beyond your custom web address, Tenants can login to their portal at this universal web address:  www.rentecdirect.com/tenants 



The Tenant is presented with a Summary Tab, Statement Tab, Repairs Tab, Payments tab (if enabled), File Tab (if you have shared any files with the tenant) and a Settings Tab.  




  • Repairs Tab: Tenants can submit work orders through their portal, once they have submitted a work order you will be notified via email and you will also see a wrench icon appear on the property (Make sure your email notification is enabled by heading to the Settings Tab, Program Defaults).

  • Payments Tab -  If your account is set up for EasyPay, your tenants can go to the EasyPay tab. (Click Here to Learn more about this feature.)

  • Files Tab:  Tenants will be able to view files from the File Library that you have chosen to share with them through their portal







    • If you are a PM client, follow this link for instructions on setting up the Owner Portal.

    Tenant Operations

    1. Add Tenants
    2. Place Tenant Into A Property (Move-In)
    3. Add Roommates, Secondary Tenants, Co-Renters
    4. Tenant Starting Balance
    5. Update Move-In Date For Tenant
    6. Last Month's Rent
    7. Returned Check, NSF, Failed Payment
    8. Automatic Email Notifications
    9. Moving Out a Tenant
    10. Utility Billing Import and Export
    11. Manual Utility Billing
    12. Late Fees
    13. Rent Discount, Tenant Credit or Concession, Write Off
    14. Adjusting A Tenant's Monthly Rent Amount
    15. Adjusting A Tenant's Due Date
    16. Section 8 Setup (HUD)
    17. Archiving and Deleting a Tenant
    18. Transfer Tenant to Another Property
    19. Online Applications, Fees & Screening Reports
    20. Tenant Security Deposits
    21. Alternate Tenant Mailing Address
    22. Common Area Maintenance (CAM)
    23. Group Messaging
    24. Update Lease Expiration For Tenant
    25. Moving a Tenant From One Property to Another
    26. Lead Tracking
    27. Enforcing Full Rental Payments via The Tenant Portal
    28. Edit a Co-renter
    29. Tenant Pictures & Social Networking Tenant Data
    30. Moved Out Tenant by Mistake
    31. Welcoming Tenants
    32. My Rental Application Disappeared!
    33. Renters Insurance
    34. Adding Forms
    35. Automatic Rent Escalation
    36. Tenant Portals
    37. Tenant & Owner Portal Setup Instructions Video

    Feedback and Knowledge Base

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