Tenant Portals

← General

To get started, head over to the Tenants tab. Once you are here, right-click on a tenant > select Edit Tenant.


Once you are on the Edit Tenant page, to set up the portal you must do the following:

  • Enter the tenants email address (this will be their username)

  • Generate a password for the tenant, by clicking on the paper-pencil icon next to where it says Password (they have the ability to change this when in the portal, however if they ever need the password reset, then you will need to do it for them on this page)

  • Check the Enable Portal box




  • After you have clicked the paper-pencil icon next to where it says Password, a box will pop up where you can create a custom password or have the system auto-generate one for you by clicking the green icon. To prompt an email notice to your tenant with login and password instructions, be sure to select the email box and the submit button.



** Always make sure to SAVE CHANGES at the top or bottom of your Edit Tenant Screen **





Below is a sample of the auto-generated portal email:





Beyond your custom web address, Tenants can login to their portal at this universal web address:  www.rentecdirect.com/tenants 



The Tenant is presented with a Summary Tab, Statement Tab, Repairs Tab, Payments tab (if enabled), File Tab (if you have shared any files with the tenant) and a Settings Tab.  




  • Repairs Tab: Tenants can submit work orders through their portal, once they have submitted a work order you will be notified via email and you will also see a wrench icon appear on the property (Make sure your email notification is enabled by heading to the Settings Tab, Program Defaults).

  • Payments Tab -  If your account is set up for EasyPay, your tenants can go to the EasyPay tab. (Click Here to Learn more about this feature.)

  • Files Tab:  Tenants will be able to view files from the File Library that you have chosen to share with them through their portal







    • If you are a PM client, follow this link for instructions on setting up the Owner Portal.

    General

    1. Add Owners
    2. Add Vendors and Payees
    3. Add Property Managers
    4. Searching within Rentec Direct
    5. System Security
    6. Tenant Portals
    7. Co-Renter Portals
    8. Program Updates
    9. Uploading Your Custom Logo
    10. Update Payment Information
    11. Lost Password
    12. Sticky Notes
    13. Notifications and Reminders (Notes)
    14. Affiliate Program
    15. File Library (File Storage)
    16. Download to Excel or CSV (Data Export)
    17. Cancel Or Close Your Rentec Account
    18. Vote On Feature Requests
    19. Sending Emails to Tenants, Owners, and Vendors
    20. Creating A Desktop Shortcut
    21. Custom Forms Editor
    22. Sending Text Messages (SMS)
    23. Attaching Files To Emails
    24. Sharing Transaction Attachments With Property Owners
    25. Reporting Delinquent Rent To Collections
    26. Adding An Email & Text Message Signature
    27. Creating Email Templates
    28. Move-in or Move-Out Inspection - zInspector

    Feedback and Knowledge Base

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