Welcoming Tenants

Rentec Direct has built-In tools to streamline managing your Tenants, such as online options for Tenants to submit maintenance requests, view payment & charge history, schedule online rent payments and view shared files through a Tenant Portal.  Suggested steps for utilizing these tools are:

1.  Activate the tenants' portal.  Click here for written instructions or watch the detailed training video here.   
2.  Send a Tenant Portal Welcome Letter. Choose one of the following links to download sample Tenant Portal Welcome Letters: 
3.  For the option to pay rent electronically, Setup EasyPay Payment Processing   

  • Once Electronic Payment Tools are enabled, if you want to your tenants to enter their own bank information and schedule payments independently through their portal, be sure to indicate this by going to the Settings tab Setup EasyPay.  
  • To control the setup process for setting up Tenant Payments, create your own ACH Authorization form & upload it in the Settings tab > Setup EasyPay (a sample form can be viewed here.)
  • Once you receive the Tenant EasyPay authorization form back from your tenant, activate their EasyPay options by going to the Tenant tab > right-click on Tenant > select Online Payments/EasyPay ACH.








Feedback and Knowledge Base