Rentec Direct

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How can we make the Rentec Direct property management software and tenant screening platform better?

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  1. System does not notify tenants of new charges when expenses are assigned to their ledger

    System has the ability to assign expenses that come through the checking account to the tenant, which places those expenses as a debit to the tenant's ledger. However, this process does not currently initiate a "New Charges" email for the tenant.

    I propose that any increase in a debit balance on a tenant ledger results in an email to the tenant. Currently, it seems that only posting charges directly results in this email being generated.

    10 votes
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    0 comments  ·  Application Bug  ·  Flag idea as inappropriate…  ·  Admin →
  2. Fix import bug

    BUG: When importing from my chase card, entries on the margin between last import and this import were double-imported.

    It showed the last import as 6/16, and so this import went from 6/16 to 7/16 ("today" at the time, it took me a while to figure out what happened). 4 charges that happened on 6/15 and 6/16 were imported last time and were also imported this time, causing them to show up twice.

    1 vote
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    0 comments  ·  Application Bug  ·  Flag idea as inappropriate…  ·  Admin →
  3. Failed ACH payments result in incorrect cleared deposits

    Subject: Failed ACH payments result in incorrect cleared deposits

    Here is the scenario...

    - Two separate tenants pay via ACH on the same day, let's say $500 each
    - Both deposits show on the VT deposit form, so we create a $1,000 bank deposit
    - The bank receives a $1,000 deposit, so we clear the Rentec deposit
    - We later receive notification that one of the $500 ACH payments was rejected
    - The Rentec system automatically updates the $500 payment (that was already deposited and cleared through the bank) setting it to $0, making the cleared deposit now $500 (though…

    1 vote
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    0 comments  ·  Application Bug  ·  Flag idea as inappropriate…  ·  Admin →
  4. Early Payments

    When tenants pay rent early - the tenant portal still indicates rent is due for the upcoming month. If tenant pays early - portal needs to change and tell folks rent is do the subsequent month (or when appropriate).

    4 votes
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    0 comments  ·  Application Bug  ·  Flag idea as inappropriate…  ·  Admin →
  5. bug fix request

    Bug fix request. Security access is bypassed from the "Quick Start: How to Print Checks" and using the "1 SETUP" and "Click Here". I've attached a screen shot. Allows user to make any changes. After saving, returns to Settings, with the option unavailable. Discovered this when logged in as a new user and testing. Thank you.

    1 vote
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    0 comments  ·  Application Bug  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow for new default rent category, or for it to b e renamed.

    Change the name of the Rental Income (default). For 2 reasons 1) I don't want the tenant to see it called "Income" because it is an expense to them and subconsciously I don't want them to think this is directly "income" for the owner, some tenants get resentful of the landlords, thinking thy are all greedy. 2) this name is directly tied to a Quickbooks chart of accounts, and this is NOT what it is called there. Particularly because in Quickbooks you can have nested accounts, my income account in Quickbooks is called Resident Charges -> Rent. In Rentech, this…

    1 vote
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    0 comments  ·  Application Bug  ·  Flag idea as inappropriate…  ·  Admin →
  7. splitting a transaction breaks link to attachment

    splitting a transaction breaks link to attachment. you then have to reattach the file again. if you can find it.

    1 vote
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    0 comments  ·  Application Bug  ·  Flag idea as inappropriate…  ·  Admin →
  8. SIGNATURE LINE ON APPLICATION THAT CAN BE PRINTED!

    having a signature line on the application. So when we print out the application to provide to past landlords it shows that the applicant has agreed to all of the terms BY SIGNING IT!!!!

    2 votes
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    0 comments  ·  Application Bug  ·  Flag idea as inappropriate…  ·  Admin →
  9. Marketing pics should have more accepted file types

    When uploading marketing pics file extension ".jpeg" created an error, but ".jpg" was accepted. These are the same file type! More file types should be accepted as well for ease in marketing

    1 vote
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    0 comments  ·  Application Bug  ·  Flag idea as inappropriate…  ·  Admin →
  10. glitch regarding late fees

    there is a glitch in your system. If a renter schedules a rent payment prior to it being due, but schedules for it to make the payment after its due the late fees are not required to be paid even though its set on "require balance". This has happened several times in my account

    1 vote
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    0 comments  ·  Application Bug  ·  Flag idea as inappropriate…  ·  Admin →
  11. Reminder on Assistants summary page

    I have my assistant set up as a user but it does not seem that she can see the reminders on the summary page. Can this be done or added? It would be very convenient for both of us to see all reminders. I have tested this every possible way, adding her email and phone number and she has not received any reminders.

    1 vote
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    0 comments  ·  Application Bug  ·  Flag idea as inappropriate…  ·  Admin →
  12. Report window not wide enough

    using Safari on Mac OS X 10_13_4 ...

    viewing an operating statement report which has many columns as you know. The report sub-window is not wide enough to show all the columns
    making it worse...

    when I try to print it, it gets cut off the the size of the sub-window. So I thought to export it to Excel and all that happens when I request that it a PDF (with the truncated view) goes to my Download folder

    2 votes
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    0 comments  ·  Application Bug  ·  Flag idea as inappropriate…  ·  Admin →
  13. App for Property Managers

    I want an app for Property managers to log into on the go.

    4 votes
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    0 comments  ·  Application Bug  ·  Flag idea as inappropriate…  ·  Admin →
  14. split

    When an existing transaction is edited so as to Split the income into different categories (e.g. rent and parking), the 'Property' field does not default to the property of the original transaction. Ver easy for the user to miss this, not to mention, that it has to be manually entered, and causes errors in the income reports when this is left blank.

    1 vote
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    0 comments  ·  Application Bug  ·  Flag idea as inappropriate…  ·  Admin →
  15. unable to delete a category I added

    I added an expense to "chart of accounts" called "Taxes". I didn't see the default "Taxes" account. When I tried to delete the erroneous one, it would not work. I changed to "Taxessssss" and then it allowed me to delete it.

    Im sure they are just checking the name and since there is a "default" account it didn't recognize that this was a user created account.
    Also, it would be nicer if they "numbered" the default accounts in the same order they show on schedule e

    1 vote
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    0 comments  ·  Application Bug  ·  Flag idea as inappropriate…  ·  Admin →
  16. Rent Roll (enhanced) bug

    On the enhanced rent roll report, the Market Rent column shows the summation of vacant and occupied units even if you do not select "show vacant units" in the report options. The math needs to be corrected.

    1 vote
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    0 comments  ·  Application Bug  ·  Flag idea as inappropriate…  ·  Admin →
  17. Reorder LINKS section at bottom of home page

    In the LINKS section at the bottom of the home page, put Tenant Screening next to Applications. They are logically similar, so put them next to each other.

    0 votes
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  18. things to add

    --give warning when property manager is going to withdraw fund from tenant's account.

    -have variable options for late fees so you can enter utility payments as soon as received and the tenant doesn't get late fees until after a rental payment.

    1 vote
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    0 comments  ·  Application Bug  ·  Flag idea as inappropriate…  ·  Admin →
  19. Portrait/Landscape Report Outputs

    Portrait/Landscape Report output is inconsistent. When running Operating Statement B for one month, the current 'print' setting comes out in portrait format, but the save as 'PDF' option is in landscape format. Could you add a setting for this?

    1 vote
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  20. Make Category Summary reports actual - not rounded

    The Category Summary reports needs to show the actual ledger balance - not a rounded balance. Accounting reports should never be rounded to the nearest whole number - its accounting.

    The category ledger report seems to do the same thing as Category summary. Another option would be to delete the category summary report to eliminate users looking at incorrect information.

    1 vote
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